T-Mobile recently agreed to a $350 million settlement to resolve a class action lawsuit filed in response to a 2021 data breach that affected more than 75 million customers. As a part of that settlement, the telecommunications company also agreed to spend $150 million to improve data security, according to a SEC filing. But the […]
Category: IT LIFE
What Just Broke?: Generative AI and the Extinction of Ideas
Should generative AI be trained to compete with all creatives, such as jazz musicians in the streets of New Orleans? Credit: Joao-Pierre S. Ruth Last week, I attended a dinner meeting with some of Tata Consultancy Service’s futurists to talk about digital twins and AI across such sectors as agriculture, health care, ending animal testing, […]
Managing Expectations in Low-Code/No-Code Strategies
Amid today’s growing movement to enable solution development, there is an increased push for utilizing low-code or no-code (LC/NC) frameworks and tools to allow non-technical employees — referred to as citizen developers — to create business friendly applications. By expanding the ability to create applications beyond the traditional IT skillset with a LC/NC strategy, organizations […]
Walmart Global Tech: Focus on Recruiting Cyber, Tech Talent
Like every big retailer — and every big company — Walmart faces plenty of challenges when it comes to cybersecurity. But if you ask Walmart Global Tech VP of security engineering Nick Givens about what is top of mind in terms of trends for the company, talent and recruitment are way up there. “Talent in […]
The In-Office Meeting Room Gets an Upgrade
With hybrid workforces here to stay, the nature of teamwork has also changed, and the needs for long-distance collaboration and communication tools are growing more sophisticated. This has impacted considerations regarding in-office meeting rooms, which are likely to take a more prominent role in the makeup of the physical office, especially as returning workers come […]
Returning to the Office? 4 Ways CIOs Can Support Dynamic Workplaces
High-profile CEOs have expressed preference for bringing employees back to the office, and many other company executives agree, resulting in a hybrid work model. Yet employees are pushing back to continue working remotely, and threatening to leave jobs with in-office work mandates. Traditional IT investment strategies may not address the office vs work-from-home (WFH) conundrum […]
Chat GPT: Enterprises Eye Use Cases, Ethicists Remain Concerned
Everybody seems to be testing Chat GPT right now, whether they are asking it to write a sonnet or short piece of fiction, asking it scientific questions such as the distance between the earth and the sun, telling it to write a short javascript program, or having it compare and contrast Hebrew and Yiddish languages. […]
That DOS Won't Hunt: Hard Rock’s Andre Gowens on Streamlining CX
The Hard Rock brand is known widely with its cafes, restaurants, shops, and casino properties and customers who patronize its venues around the world. The trouble was there were different digital experiences for customers who engage with different branches of the company. This became increasingly complicated as more properties and venues were acquired and added […]
Building a Chatbot That Humans Will Actually Like
Pity the poor chatbots. People love to hate them. Angry and irritated users have been known to say things to a chatbot that, in the real world, would likely result in a lawsuit or a punch in the nose. Badly designed chatbots are irritating. “We all have high expectations for human interaction, and we all […]
Rise of Data and Asynchronization Hyped Up at AWS re:Invent
The leadership at Amazon.com and AWS seem to see world awash in data that can make the most from cloud-based, asynchronous architecture to keep up with escalating demands. Last week’s AWS re:Invent conference in Las Vegas, held in-person and online, saw AWS CEO Adam Selipsky give a keynote that highlighted the vast mountains of data […]