Hello, happy new year and welcome back to Citizen Tech, InformationWeek’s monthly global policy update. In this first issue of 2023, we’ll be looking at December’s biggest stories: the tech investment component of Biden’s Inflation Reduction Act; the cybersecurity risks of TikTok; FTC’s antitrust case against Meta; the wild arrest of one of the European […]
When COVID-19 swept the globe in 2020, businesses rushed to transition to remote workforces, streamline workflows, make data accessible virtually, and in some cases, pivot to entirely new business models. The process of digital transformation, which typically could take years, was completed in record time. There’s been recent discussions that the pace of digital transformation […]
Digital transformation? Who has time for that? It was a genuine exclamation of frustration I witnessed when I was with the CTO of a well-known cabinet maker. It’s not the first time I’ve been faced with a pessimistic view. Businesses are struggling to prioritize and invest in the technology they need to deliver significant change […]
People with special requirements want to work, and employers, especially now in a tight labor market, need them to bring their skills to work. All customers want easier ways to do business with you, and companies that meet the demand rake in bigger profits. Everybody wins when your business is designed for everybody. The big […]
The metaphor of the “Iron Curtain” was used to characterize Easter European BLOC under the Soviet Union (USSR) as a collection of satellite states disparate from the West. Akin to this idea is a “data curtain,” that stands to separate data exchange in the same way among nation-states throughout the world. New data sovereignty laws […]
Today’s consumers expect to complete most business of theirs online. They disdain the thought of lining up to apply for a REAL ID, open a new account, file insurance claims, or enroll for health coverage — even to buy groceries. However, despite all the efforts to digitally transform customer experiences, there’s one process that continues […]
A digital twin is a digital model of a physical thing or process. Its purpose is to aid organizations in detecting bottlenecks and/or problems in a process or a physical thing before those issues occur. In this way, proactive (and aversive) actions can be taken. For example, a digital twin can be constructed of a […]
Technology has always been a driver of change in large financial services firms, but this has significantly accelerated in the last five years. The disruption of small innovative fintech firms, large tech companies like Amazon and Google providing new technology platforms and services, and heightened customer expectations as technology enables new digital interactions in all […]
The ways that the workplace has changed in recent years, becoming portable and virtual in many ways, may be part of lasting disruptions for the enterprise. That was the topic for a panel at Agora’s RTE2022 real-time engagement conference held online last week. The session looked at ways companies were forced to change to adapt […]
Technology underpins more of the products and services that organizations offer today, both to their internal and external customers. But what if your organization has the domain expertise and the idea for a product, but not the digital product engineering expertise to turn that idea into something real? A growing field of technology consulting services […]